Delete your account
You can delete your account at any time. You do not need anyone's permission and you do not have to give a reason.
From inside the app
Open Alap and go to Settings → Delete account. This is the fastest route and it takes effect immediately.
If you cannot open the app
If you have uninstalled Alap, lost access to your phone number, or cannot sign in for any other reason, email us and we will process the deletion for you.
Please include the phone number you registered with. It is the only identifier your account has — we do not ask for your name or email when you sign up, so without the number we cannot find the account to delete.
We will reply to confirm, and we may ask you to verify that the number is yours before we act. That check exists to stop someone else deleting your account.
What is deleted
When an account is purged, the following are erased:
- Your phone number
- Your date of birth
- Your device identifier
- Your profile, including display name, prompt answers and every profile field
- Your photographs — both the records and the stored image files
- Your uploaded contact hashes, circle blocks and affiliation blocks
- Your privacy settings, discovery filters, passes, replies and quota
- Your waitlist position, meetup RSVPs, relationship-structure history, verifications and partner links
- The text of messages you wrote — redacted in place
What is kept, and why
We will not tell you everything disappears, because it does not, and a policy that claims otherwise is not worth reading. Five things are retained deliberately:
| What | Why |
|---|---|
| A one-way cryptographic fingerprint of your phone number | It cannot be turned back into your number. It is what makes a ban stick — without it, an account banned for harming someone could be deleted and immediately recreated on the same number. |
| Your consent records | These are the proof that we were allowed to process your data in the first place, which we are required to be able to show. After deletion they point to an identifier that carries no personal information. Destroying them would destroy the evidence that we acted lawfully. |
| Safety reports and moderation cases | Evidence. If someone has reported you, or you have reported someone, leaving must not erase the case. A person under investigation cannot close it by deleting their account. |
| Payment and subscription records | Financial records carry their own statutory retention periods under Indian law, separate from data-protection rules. |
| The empty shell of messages you sent | The words are removed. The row stays so that the other person's side of the conversation does not develop holes where your replies were. |
How long it takes
Deletion begins immediately: your profile stops being visible to anyone else as soon as you confirm. The erasure itself runs as a scheduled job rather than instantly, so that it is batched and can be checked — expect it to complete within 7 days.
Chat media
Photographs and files sent inside conversations are deleted automatically 30 days after they are sent, whether or not you delete your account.
Changed your mind?
Deletion is permanent. There is no undo and no recovery window — if you sign up again on the same number you will start with an empty profile.